At Luwiza Moda LLC, we take pride in offering handcrafted, custom-made clothing that is specially designed to fit you. Due to the personalized nature of our designs, we do not accept returns or exchanges on custom-made or tailored garments. This policy ensures that every piece is uniquely crafted to your specific measurements and preferences.
Non-Returnable Items Include:
•Custom-fitted gowns
•Tailored garments made to your specifications
•Personalized pieces (including alterations and special requests)
Customer-Provided Measurements:
If you provide your own measurements rather than having them taken by our team, please note that we are not responsible for any issues related to fit. Garments made from inaccurate or incomplete measurements provided by you are not eligible for returns or exchanges. Any alterations or adjustments will incur an additional charge.
Exceptions:
We only offer returns or exchanges under the following circumstances:
1.If there is a significant defect in the workmanship of the garment, provided it is reported within 7 days of receiving your order.
2.If the incorrect item was sent in terms of style, size, or color compared to the confirmed order details.
Return Process:
If you believe you qualify for an exception based on the conditions above, please contact us within 7 days of receiving your order. We will review your case and guide you through the next steps if the issue qualifies for a return or exchange.
Final Sale Items:
All clearance, sale items are final sale and are not eligible for returns or exchanges.